FAQs

How long does delivery take?
Orders are processed within 1–2 business days. Delivery usually takes 3–5 business days after dispatch.

Do you offer bulk or trade orders?
Yes. We supply bulk quantities for builders, contractors, nurseries and commercial projects. Please contact us for bulk pricing and availability.

Are your fibreclay pots suitable for outdoor use?
Yes. Our fibreclay planters are designed to be durable, lightweight, and weather-resistant, making them suitable for long-term use.

How are decorative pebbles packaged?
All pebbles are supplied in 15kg trade bags, ensuring consistent quality and easy handling for larger projects.

Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking number by email.

What if my order arrives damaged?
Please contact us within 48 hours of receiving your order with photos of the damage, and we will arrange a replacement or solution.

Do you ship to all locations?
We ship to most areas. For large or remote orders, delivery times may vary.

Can I place repeat or ongoing orders?
Yes. We support repeat and ongoing supply for projects and trade clients. Contact us to discuss your requirements.