Frequently Asked Questions
Everything you need to know about our pebbles, pots, plants, delivery and trade orders.
How long does delivery take?
Orders are processed within 1–2 business days. Delivery usually takes 3–5 business days after dispatch.
Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking number by email so you can follow it to your door.
Do you ship to all locations?
We ship to most areas across Australia. For large, heavy or remote orders, delivery times and freight may vary — contact us for a tailored quote.
What if my order arrives damaged?
Please contact us within 48 hours of receiving your order with photos of the damage, and we will arrange a replacement or solution straight away.
Are your fibreclay pots suitable for outdoor use?
Yes. Our fibreclay planters are designed to be durable, lightweight and weather-resistant, making them ideal for long-term indoor and outdoor use.
How are decorative pebbles packaged?
All pebbles are supplied in sealed trade bags, ensuring consistent quality, easy handling and accurate quantities for projects of any size.
Do you offer bulk or trade orders?
Yes. We supply bulk quantities for builders, contractors, nurseries and commercial projects. Contact us for trade pricing and availability.
Can I place repeat or ongoing orders?
Absolutely. We support repeat and ongoing supply for projects and trade clients. Get in touch to set up an ongoing arrangement.
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Still have a question?
Our team is here to help with product advice, bulk pricing and trade orders.